Refund Policy

At Express Ecom LLc, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.

1. Returns

  • You may request a return within 30 days of receiving your order.

  • To be eligible for a return, your item must be:

    • Unused and in the same condition that you received it.

    • In the original packaging with all accessories included.

  • Certain items, such as used food slicers or hygiene-related products, may not be eligible for return due to health and safety reasons.

2. Refunds

  • Once we receive and inspect your returned item, we will notify you about the status of your refund.

  • Approved refunds will be issued to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable. If you received free shipping, the return shipping cost may be deducted from your refund.

3. Exchanges

  • We only replace items if they are defective or damaged upon arrival.

  • If you need to exchange a product, please contact us within 7 days of delivery.

4. Non-Returnable Items

  • Gift cards and digital products.

  • Items not in original condition, damaged, or missing parts due to customer misuse.

5. Shipping Returns

  • To return your product, please contact our support team for the return shipping address.

  • You are responsible for paying your own shipping costs for returning your item unless the product arrived defective or incorrect.